RETURN POLICY

 

Last updated January 01, 2018

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at bakencaketools@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

 

Cesar Araujo

Attn: Returns

Rua Gil Eanes, 123

Vila Nova de Gaia, 4400-165

PORTUGAL

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fifteen (15) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

 

EXCEPTIONS

 

The following items cannot be returned:

 

  • perishable goods, handmade item, custom items

 

 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

Please Note

 

  • Sale items are FINAL SALE and cannot be returned.

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

bakencaketools@gmail.com